PROGRAMME OVERVIEW
An important aspect of any successful organisation is how well leaders, engage and retain their staff. For this, leaders have to enhance their skills for connecting with staff, essentially, through building trust and strengthening teamwork. This half day “Skills for Engaging and Retaining Staff” training workshop aims to equip participants with ability to confidently engage and retain staff.
TARGET AUDIENCE
Team Leaders, Supervisors & Managers
LEARNING OBJECTIVES
- Align the need for Engaging and Retaining Staff in the context of Personal Roles and Responsibilities
- Describe the principles connecting and engaging with staff
- Explain how to build trust and retain staff
- Describe how to manage collaborative teams
- Pledge specific actions for becoming better leaders
DURATION
1 day
CONTENT
I. Engaging and Retaining Staff – Underlying Principles
- The need for Engaging and Retaining Staff in the context of Personal Roles and Responsibilities
- The concept of Engagement and Retention
- The 3 BIG Foundation for Engaging with Staff
- The EBA Principle for Retaining Staff and Strengthening Trust
II. Fundamental Skills for Engaging and Retaining Staff
- Empathetic Listening – The 3-A Technique
- The 3V of Face-to-Face Conversation
- Body Language – The ‘Silent’ Communicator
III. Techniques for Collaborative Team Management
- Concept of Collaborative Teams
- Ingredients of Collaborative Team Management
- Describe how to retain staff
The curriculum is empty
