PROGRAMME OVERVIEW
There are many situations that requires you to influence the behaviour or attitudes of managers, superiors, colleagues, customers, clients, suppliers and subordinates. Often, you either do not have or do not wish to use position power. You must then rely on moving others through influencing, assertion, negotiation and empowering skills. This workshop enables you to develop the skills necessary for all situations that call for influence, persuasion and empowerment.
TARGET AUDIENCE
Team Leaders, Supervisors & Managers
LEARNING OBJECTIVES & OUTCOMES
- Persuade and influence others to enhance work performance
- Negotiate and resolve conflict confidently and effectively
- Empower self and others to be top achievers
- Maintain healthy work-life balance
DURATION
2 days
CONTENT
I. Power of Persuasion and Influence
- Study of human nature and behaviour – a foundation for persuasion and influencing skills
- What is persuasion and influence?
- The persuasion foundation
- Mental triggers (Laws of Persuasion) and sources of power
- Key facts of persuasion
- Commitments and Code of Influence
II. Effective Negotiation and Conflict Resolution
- What is negotiation?
- Preparing for a successful negotiation
- Types of negotiation
- Key communication skills for negotiation
- 5 key characteristics of world-class negotiators and conflict resolution
III. Personal Empowering Skills
- Concepts of Performance Management
- Goal setting and managing feedback
- ‘Can’ or ‘Cannot’ Mindset
- Taking 100% responsibility
- Winning Edge Principle
- Ultimate Success Principle
- The Champion Mindset
- Employee vs. Employer mentality
- Work-life balance
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