PROGRAMME OVERVIEW
Supervisors taking on higher-level responsibilities need to acquire skills that are essential for both individual and organisational success. With the fast pace of change, the role of supervisors continues to evolve. New supervisors are expected to cope with many challenges in an ever-changing environment. This Supervisory Skills workshop will enable participants to effectively execute their roles and become High Impact and Productive Supervisors.
TARGET AUDIENCE
New Managers & Supervisors
LEARNING OBJECTIVES
- Transit from non-supervisory to supervisory role effectively
- Discover potential for personal mastery and self-development
- Understand self and others
- Develop self-confidence and positive mindset for achieving success
- Internalise interpersonal relationships and effective communication to achieve results
- Build effective teams
- Motivate team to achieve goals that are aligned to the organisation
- Identify critical success factors for problem-solving and decision-making
DURATION
1 day / 2 days
CONTENTS
I. Self-Discovery
- Knowing oneself – the power within
- Weight of perceptions
- Self-talk and personal mastery
II. Supervisory Transition
- Developing positive attitude and mindset
- Evoking the ‘Can-Do’ spirit
- Building self-confidence and self-motivation, developing qualities of an effective supervisor
III. Interpersonal and Communication Skills
- Understanding self and others
- Applying interpersonal skills
- Adapting to different communication styles
- Overcoming communication pitfalls
IV. Performance Management
- Organisation’s Vision and Mission
- Aligning performance and organisational goals
- Meeting key success factors
- Managing influencing performance improvement
V. Inculcating Supervisory Excellence
- Building effective work teams
- Motivating teams for effective results
- Effective problem-solving and decision making
VI. Personal Action Plan
- Developing a Personal Action Plan
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