OVERVIEW
Conflict, an inevitable consequence of individuals having differing needs and expectations, is inevitable in the workplace and our daily lives. When handled poorly, conflict in the workplace can negatively affect employees’ morale, work performance, motivation, and sense of well-being. On the other hand, conflict, when managed well, increases understanding, provides an avenue for personal growth, and enhances working relationships. Hence, resolving conflicts in the workplace is an important and challenging task of supervisors and managers, to foster a positive and conducive work environment. Undertaking a Conflict Management Course Singapore equips leaders with essential skills to navigate and resolve workplace conflicts effectively, cultivating a positive and conducive work environment for sustained productivity and employee well-being.
This interactive workshop is designed to give participants the knowledge and practical skills to recognize, prevent and resolve situations of challenging conflict in the workplace.
OUTLINE
- Definition of conflict
- Misconceptions about conflict
- Sources of conflict
- Recognizing signs of a conflict
- Emotional reactions in a conflict situation
- Dealing with strong emotions
- Conflict management styles
- Strategies to de-escalate conflicts
