OVERVIEW
By improving your ability to ask the right questions in a particular situation, you can gather better information and learn more about others’ needs, wants and the underlying issues involved. You can also build stronger relationships, manage people more effectively, and help others to develop too.
OUTLINE
Types of Questions
- Open vs closed questions
- Leading vs probing questions
- Loaded questions
- Rhetorical questions
Use questions to:
- Develop your credentials
- Encourage critical thinking
- Discover underlying issues
- Check for understanding
- Lead yourself and others to think positively
- Strengthen the learning process
- Keep people engaged with the task at hand
Tips on how to ask questions effectively
- The Question-Pause-Pounce technique (Race, 2009), etc.
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