PROGRAMME OVERVIEW
People face a myriad of challenges from different stakeholders, such as customers, team members, suppliers, etc. They must meet competing, often conflicting, needs of various stakeholders. Coping with the changing and challenging demands of different stakeholders can drain one’s emotions. One key indicator of how well they respond to these demands is their Emotional Quotient. This workshop will enable participants to enhance their abilities in managing their emotions and competently execute their roles.
TARGET AUDIENCE
All Staff
LEARNING OBJECTIVES
- State the need for Managing EQ in the context of the Organisation’s Vision, Mission and Goals
- Articulate the value and impact of emotions
- Identify the Goleman’s five domain of EQ
- Articulate how to recognise the range of emotions
- Harnessing the power of emotions
- Describe the TFW Model for managing emotional patterns
- Describe interpersonal skills for managing emotions
- Describe how to apply TFW Model for different Workplace Challenges
- Formulate personal action plan for Harnessing Emotional Intelligence
DURATION
1 day/2 days
CONTENTS
I. Personal Stake in Managing EQ
- Revisiting the Value of Emotions
- Need for managing EQ to the context of the organisation
- Personal stake in the organisation
II. Domains of Emotional Intelligence
- Understanding Yourself and Understanding Others
- Goleman’s Five Domains of EQ
III. Harnessing Emotional Intelligence
- Identifying the range of emotions using Plutchik’s Emotion Wheel
- Situations triggering different emotions
- Overview of Salovey’s Four Branches of Emotional Intelligence
IV. TFW Model for Managing Emotions
- 3-Pronged Model for managing emotions
V. Interpersonal Skills for Managing Emotions
- Building the Communication Bridge
- The Power of Perception
- Empathetic Listening
- Reading and Using Body Language
- Giving and Receiving Feedback
VI. Applying TFW Model for Managing Workplace Challenges
- Identifying real-life workplace challenges
- Recognising the emotions evoked when faced with problems
- Applying TFW model for managing workplace challenges
