PROGRAMME OVERVIEW
The ability to identify, analyse and solve problems decisively is a key workplace skill. Effective problem-solvers are an essential part of any high-performing team. This workshop covers the tools and techniques for effective problem solving and decision making.
TARGET AUDIENCE
All Staff
LEARNING OBJECTIVES
- Use different thinking methods to analyse problems
- Apply Critical Thinking in their work
- Use the 6-Step Model for Problem Solving
- Make better decisions
DURATION
1 day
CONTENTS
I. Introduction to 3 types of thinking
- Critical Thinking
- Divergent Thinking
- Convergent Thinking
II. Critical Thinking
- What is Critical Thinking
- Why Critical Thinking
- Applying Critical Thinking
- Barriers to Critical Thinking
- Common Pitfalls for Critical Thinking
III. Problem Solving and Decision Making
- The 4 Levels of Problem Solving
- The 6-Step Problem Solving Model
- Advantages of the 6-Step Problem Solving Model
- Define the problem and its root causes with the Fishbone Diagram
- Develop alternative solutions
- Edward de Bono’s 6 Thinking Hats
- Selecting a solution with the Decision Matrix
- Implement solution with an Action Plan
- Evaluate the Outcome
IV. Conclusion
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