PROGRAMME OVERVIEW
Individual and organisational success depends on how well people interact. Effective communication is the springboard that enables people to build relationship and convey their thoughts in embarking on their journey towards common goals. This workshop aims to develop competencies for participants to master mindsets and persuasively communicate with different people to take ownership for achieving individual and organisational success.
TARGET AUDIENCE
Managers, Supervisors and Executives
LEARNING OBJECTIVES
- Align the need for powerful communication to the context of the organisation
- Master mindset for becoming powerful communicators
- Describe the NLP approach for managing the ‘Weight of Perception”
- Evaluate own communication style using CAPS evaluation tool
- Identify range of emotions using Plutchik’s Emotional Map
- Explain the 3-Pronged Model
- Describe the essential skills for powerful communication
- Express the power of body language
- Explain Cialdini’s 6-Principles of Influencing
- Describe what makes a powerful presenter
- Describe strategy for presenting powerfully, in the context of specific roles and responsibilities
- Formulate action plan for being a powerful communicator
DURATION
1 day / 2 days
CONTENT
I. Powerful Communication – The Strategic Thrust
- Strategic Fit – Aligning need for powerful communication to the context of the organisation’s vision, mission and goals
- Laying the 2 core foundations for powerful communication – building strong relationships and strengthening trust
II. Mastering Mindset for Becoming Powerful Communicators
- Weight of perceptions, reframing negative “self-talk” using NLP Approach
- Being aware of and appreciating different communication styles
- Evaluating individual communication style using CAPS tool and adapting to different styles
III. Harnessing Power of Emotion
- Identifying range of emotions using Plutchik’s Emotional Map
- Situations triggering different emotions
- 3-Pronged Model for managing emotions
IV. Essential Skills for Powerful Communication
- Core Skills
– Body Language and Empathetic Listening
– 3-Pronged Framework for Feedback
- Asking Powerful Questions
- Cialdini’s Six Principles of Influencing
V. The Powerful Presenter – Communicating to Influence
- Presentation – Clarity of Purpose
- Establishing clear presentation objectives
