PROGRAMME OVERVIEW
Differences among people exist because each person is a unique individual. Therefore, conflicts are natural and inevitable. It is therefore challenging for people to work in a global, multi-cultural environment, where expectations are continually changing. Understandably, we tend to attach a negative connotation to conflicts. However, it is possible to make conflicts work for you! This workshop will enable participants to apply conflict management strategies that will draw out untapped and potential benefits.
TARGET AUDIENCE
Head of Department, Senior Managers and Managers
LEARNING OBJECTIVES & OUTCOMES
- Appreciate the pervasive nature of conflict
- Describe the mindset for managing conflicts in the context of workplace scenarios
- Explain the concept of Interest-Based Conflict Management
- Draw out latent benefits ensconced in conflicts
- Relate appropriate conflict management strategy to various situations
- Share the skills for managing conflicts constructively
- Describe the 5-Step strategy for managing conflicts
- Develop a Personal Action Plan for Harnessing the Positive Power of Conflict
DURATION
1 day/2 days
CONTENT
I. Strategic Impact of Conflicts
- Pervasive nature of conflict
- Warning signs of conflict in the organisation
- Spiralling effect of conflict
- The “Yin-and-Yang” of conflicts
II. Leadership Mindset for Managing Conflicts
- Personal mindset – driver of perception
- Latent power ensconced in conflict
- Mental model for tapping the power of conflict
III. Interest-based Conflict Management
- 5-step strategy for managing conflicts
- Identifying common ground of mutual interests, and collaborating to achieve interest-based solution
- Relating strategy to different workplace scenarios
IV. Competencies for Managing Conflicts
- Empathetic listening – using the 5 senses
- The power of body language
- Diffusing negative emotions
- The magic of silence
V. Contextualisation to Workplace Scenarios
- Applying the 5-Step strategy to real-life scenarios
- Identifying pragmatic actions for managing conflicts
