PROGRAMME OVERVIEW
Communication is key to human interaction and a crucial element of professional conduct in many work environments. Being an effective communicator takes real skill and practice. Communication skills must be honed, developed, improved on an ongoing basis. As such, poor customer-focused communication results in the lack of cooperation between employees. This highly interactive course serves to enable participants to eliminate problems that arise from ineffective communication.
TARGET AUDIENCE
Managers, Supervisors and Executives
LEARNING OBJECTIVES & OUTCOMES
- Learn to communicate effectively and efficiently with customers and colleagues in any situation
- Turn negative language into positive language
- Identify and apply the most effective communication strategy for each given situation
DURATION
2 days
CONTENTS
- Building the foundation
- Key factors for effective communication
- Listening for better understanding
- Interpreting non-verbal cues
- Achieving genuine communication
- Giving and receiving feedbacks
- Working constructively with emotions to enhance teamwork
- Handling conflicts and complaints
- Power of influence and persuasion
- Conclusion
The curriculum is empty
