PROGRAMME OVERVIEW
Globalisation brings people from different backgrounds and cultures together and binds them into an intricate network. Individual and organisational success depends heavily on how well people interact, especially so with partners of other cultures. Enrolling in a Cross Cultural Communication Course Singapore equips individuals with the essential skills to navigate the complexities of diverse cultural interactions, fostering effective communication and collaboration in a globalized environment.
This workshop aims to develop skills that will enable participants to communicate confidently with people of different cultures and ethnicities. Effective cross-cultural communication skills will serve to enhance individual and organisational performance and productivity.
TARGET AUDIENCE
Managers, Executives and Sales Engineers
LEARNING OBJECTIVES
- Understand basics of communication
- Be conversant in applying the ‘must-have’ communication skills
- Overcome barriers to communication
- Understand and utilise the power of body language
- Apply culturally sensitive listening and responding skills
- Understand the influence of culture
- Effectively communicate with people of different cultures
- Understand personal communication styles and behavioural orientations
- Adapt to different communication styles
- Develop collaborative relationships with workplace harmony
- Communicate persuasively to enhance personal and organisational success and productivity
DURATION
2 days
CONTENT
I. The Communication Journey
- The power of perception, the communication process and barriers
- Body Language – The ‘Silent’ Communicator
II. Culturally Sensitive Listening
- The art of listening & listening to silence
- The root of misunderstanding & empathy
- Responding with cultural sensitivity
III. The Cultural Challenge
- Understanding culture, influence of culture on communication and the ‘cultural barrier’
- Communicating with people of different culture
- Cross-Cultural Communication Toolkit
IV. Communication Styles and Behavioural Orientations
- Understanding and adapting to different communication styles
- Understanding and managing people with different behavioural orientations
V. Developing Collaborative Relationship
- Building trust – foundation for good relationship
- Handling workplace tensions and conflicts
- Interacting for workplace harmony
VI. Persuasive Communication for Greater Success
- Developing a positive attitude
- Impact of first impressions, communicating persuasively for organisational success
