PROGRAMME OVERVIEW
Organisational success depends largely on how well colleagues interact and work with each other. Effective communication is the bridge that connects people with different inclinations. Furthermore, effective communication is the springboard that enables people to manage conflicts, build relationships and uphold office etiquette. This workshop aims to enable participants to communicate effectively and persuasively with others to take ownership and achieve individual and organisational success.
TARGET AUDIENCE
All Staff
LEARNING OBJECTIVES
- Align the need for effective communication in context of specific roles and responsibilities
- Explain how to manage ‘weight of perception’
- Explain how to uphold professionalism – the dos and don’ts in different situations
- Describe face-to-face communication skills
- Describe textual communication skills
- Describe how to transform conflicts to collaboration
- Formulate action plan for applying communication skills to uphold office etiquette
DURATION
1 day / 2 days
CONTENT
I. Need for Effective Communication
- Aligning need for effective communication to context
- Connect with different personalities
- Managing ‘weight of perception’
- Upholding professionalism
II. Face-to-Face Communication (Work Scenarios)
- Laying ‘BIG’ foundation for effective communication
- Body Language – the 3V impact
- Empathetic Listening – 3A Technique
- Feedback framework – 3-Pronged Technique
III. Textual Communication (Workplace Case Studies)
- 2V Impact of non-face-to-face communication
- 3S Toolkit for writing via emails/telephones
- Pitfalls of textual communication
- Overcoming pitfalls
- When to avoid textual communication
IV. Transforming Conflict to Collaboration
- Interest-Based Conflict Management
- Harnessing power of conflict
- Kilmann’s 5-step strategy
V. Personal Action Plan
- Review, Reflection, Action Plan
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